Complaints Policy – The Endurance Hub

At The Endurance Hub, we are committed to providing excellent customer service. If something goes wrong, we want to hear from you so we can resolve the issue promptly and fairly.

How to Make a Complaint

You can submit your complaint to us by:

Email: info@theendurancehub.co.uk
Phone: 01706 376277
Post: The Endurance Hub, Canal Wharf, Canal Street, Littleborough, OL15 0HA
In Person: Please speak to a member of staff at our store.

Please provide as much detail as possible, including your contact information, the nature of the complaint, and any supporting documents.

What Happens Next

• We will acknowledge your complaint within 3 working days.
• We aim to resolve most complaints within 7 working days.
• If your complaint requires further investigation, we will keep you updated and aim to provide a final response within 8 weeks.

If You’re Not Satisfied

If your complaint relates to V12 Retail Finance and you are not satisfied with our final response or if 8 weeks have passed without resolution, you may refer your complaint to:

The Financial Ombudsman Service
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

You must refer your complaint within 6 months of receiving our final response.

Treating Customers Fairly

The Endurance Hub is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activities. We take all complaints seriously and ensure that outcomes are fair, consistent, and in line with FCA principles.